When someone dies
When a death occurs, whether expected or not, there is an inevitable feeling of sadness and loss experienced by the close family, often resulting in shock and emotional stress. Below is our guide to help answer your questions.
Our professional team is available at all times on
If death occurs at home
Whether or not the death is expected, a qualified doctor (either the GP or duty doctor) must, on every occasion, be contracted to attend and confirm the death. There may be a relative, friend, neighbour or minister locally to give you help and support at this time. The doctor may write out the Medical Certificate of Cause of Death when he/she visits the house, or may ask you to go to the surgery. You can contact us at any time following a death. We will arrange to remove the deceased when you are ready. Although most families require us to take the deceased to our Chapel of Rest soon after death, some may prefer to stay with their loved one for a while. Whatever the wishes, we will respect them.
If death occurs in a hospital or nursing home
A qualified doctor or suitably qualified member of the nursing staff would be required to confirm the death before the deceased may be removed. On most occasions the duty officer would, on the family’s behalf, arrange for the Funeral Director to remove the deceased back to their Chapel of Rest. We are discreet and respectful at all times when asked to remove the deceased and will attend as soon as you wish.
H M Coroner
When a death is unexpected and the cause of death unclear, of a suspicious nature, accident or industrial disease, the doctor certifying the death is legally bound
to report these circumstances to the coroner.
If the death is reported to the coroner and they accept jurisdiction the procedure is somewhat different.
The coroner's involvement, in most cases, is a formality and an examination (known as a 'Post Mortem') would normally be made to ascertain the cause of death
In circumstances where the coroner feels the death is not due to natural causes, or is a result of an industrial disease, an Inquest may be held. If this is the case the coroner will keep you informed of the necessary procedures.
The coroner and their officers are working in your interest. Once a post mortem examination has been carried out the coroner will, in most cases, send the required documentation directly to the registrar and will also inform the family that they can register the death.
Registering the death
Once you are in possession of the Cause of Death medical certificate issued by either the GP, hospital doctor or the coroner, it must then be taken, preferably with the deceased's medical card and birth certificate, to the registrar in the district in which the death occurred. Details of the relevant registrar usually appear on the envelope enclosing the certificate.
Who can register a death?
Any relative of the deceased
A person present at death
The owner or person in charge of the home or nursing home where death occurred
The person arranging the funeral
Information required to register
Date, time and place of death
Full name of deceased (maiden name if applicable)
Date and place of birth of the deceased
Home address of the deceased
Marital Status of the deceased
Occupation of the deceased
Full name, date of birth and occupation of surviving spouse or civil partner
Also useful to the Registrar
Medical Certificate of Cause of Death
Medical Card (if available)
Birth Certificate (if available)
Marriage Certificate (if applicable)
Pink form (form 100) if given to you by the coroner
What certificates are issued?
Certificate for the Funeral Director (Green Certificate) – In cases where the coroner is involved and cremation is intended or an inquest is to be held, this certificate will not be issued. Instead a separate certificate will be given by the coroner normally sent directly to the Funeral Director (see below for cremation certificates).
Social Security Certificate (White Certificate) - This will be given on all occasions and should be handed in at the local Department for Work and Pensions (DWP) offices with any relevant books.
Copy of the Entry to the Register of Deaths (commonly referred to as the death certificate) - These may be obtained from the registrar upon payment of a nominal fee and are required as proof of death for insurance purposes, bank account, etc. Additional copies of this certificate can also be obtained at a later date.